Customer Experience

Service Desk & Chat

Maximize your efficiency and customer satisfaction with cost-effective and scalable service desk and chat support outsourcing solutions.

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Efficiently search and extract

  • Dedicated 24/7 Support Teams

  • Claim & Ticket Processing

  • Email & Order Processing

Service desk &
chat solutions

Take your customer support to the next level with TechSpeed’s dedicated Service Desk teams. Get complete support that feels like an extension of your team, tailored just for you and backed by years of experience. Our solutions will ensure your customers receive timely text service, each time, every time.

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Case Study

A global healthcare non-profit organization

What We Did
  • Offline Data Entry
  • Form Based Data Capture
  • Manual Data Entry
The Team
  • 4 Technicians
  • 1 Quality Assurance
500,000+

Donor Applications Processed

20,000+

Hours of Saved Labor

$500,000

Client Labor Cost Savings

Get complete support that feels like an extension of your team.

Integrated, dedicated, and experienced staff

Accelerate your business growth with TechSpeed’s dedicated, skilled, and knowledgeable teams that can become an extension of your business. Our team provides the experienced customer service and expertise you need to support your customers.

Customer intake processing

Optimize customer intake by letting TechSpeed support you with multi-channel solutions like text, social media, web forms, and live chat. We can help ensure easy access to services and avoids losing customers during the new client/customer intake process.

Shared inbox

It includes social media monitoring tools, queues on live chat, messaging inboxes, and group email nom de plume. A shared inbox helps customer support groups to collaborate and manage responses received from different customers. It entails finding ways of sorting and consolidating messages. It also involves assigning incoming tickets to different reps.

Ticket organization

Keep your customer support organized by allowing TechSpeed to manage your ticket system. Our team of agents can track ticket volumes during busy seasons, assign priorities, and resolve issues with ease. With our ticket management experts, you can improve response times and ensure customer satisfaction.

Reporting

Gain valuable insights into your customer support operations with TechSpeed’s reporting solutions. Analyze team performance, prioritize customer experience, and make informed decisions to improve productivity, customer satisfaction, and ticket resolution duration. Our reporting tools also enable you to incentivize and compensate your reps for exceptional work.

From our Partners

I would not work with any other service provider. The best part of working with TechSpeed is they provide you with flexibility. My advice for anyone considering TechSpeed is pretty straightforward. Do it.

Rajiv Chegu

Strategy and New Business

We have been using TechSpeed since 2005 for our data processing. They have consistently delivered data in a quick and thorough manner I honestly cannot think of a single incident where our information was late or delivered with errors. Working with them has been an easy and seamless transaction. I would happily recommend TechSpeed to any company in need of data services.

Elizabeth Gilmore

Wacom Technology Services Corp.

I’m honestly not sure how I first found TechSpeed, probably a Google search many years ago. All I can say is that TechSpeed has been a blessing. I give them clear instructions on what I need, and they do the rest, quickly, efficiently and accurately. And if I’m not sure how to accomplish the goal, they come in with suggestions on how to achieve my goal.

Brian Kent

COO

We have worked with TechSpeed since 2007 and they have greatly increased our efficiency in communicating with prospective students. In the past, it would take months for us to input, but with TechSpeed’s help, we can get student data into our system much faster.

Kelly Groves

Associate Director of IP

TechSpeed deftly grasped the core requirements and efficiently delivers a research reports of the utmost caliber to fulfill the stated need. Using a strategic and established workflow, they maintain a rapid pace and deliver well within the budget.

Denise Burns

Founding Partner

Proud to maintain 5-star ratings across the board in multiple disciplines.
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